Senior Operations Consultant

The Poirier Group

locationToronto, ON

postPosted 13 days ago

Full-time

5 - 7 Years

Job Description:
The Consultant experience at The Poirier Group (TPG) is varied, challenging, and exciting! As a growing boutique consulting firm operating through-out North America, TPG creates and executes operational strategies, business transformations and process improvements to a variety of industries and businesses. TPG is a ‘values based’ organization that brings balance to all engagements through human alignment effectively creating dramatic change. We are proud of our track record of 10+ years exceeding client expectations. As such, this role demands a passion for delivering high quality service and client satisfaction. We welcome you to bring your ‘A’ game! Individuals who take deep personal accountability for their work, have a passion for excellence, are driven to achieve their full potential and understand the value of building relationships with clients, future clients, and each other will find this role to be a perfect fit. Utilizing your talents and experience in client facing roles, you’ll drive continuous improvement and process excellence either as part of a team or when working independently on individual or at times, multiple engagements. Each client engagement will be different, but all must deliver a high degree of impact to organizational strategies and employee engagement/performance. Key Responsibilities: Relationship Management/Leadership Build, manage and maintain client relationships with key stakeholders, management, and staff across all lines of business. Apply results-based problem solving, mediate conflicts and coach/lead based on a solid understanding of Human Behaviour and Change Management methodologies Communicate regular updates and consult with executive and mid-level management on assigned project/program performance objectives Project Management Assess and develop project plans, manage against scope, timelines, resources and budget allocation to ensure a return on investment is achieved successfully while exceeding client expectations Mitigate/minimize risks by assessing, anticipating, planning, escalating, and taking action where necessary Identify skill and/or performance gaps, create action plans and make recommendations for improvement. Complete timely project closure and benefit analysis with project sponsor and process owners. Work closely with the TPG team to identify further client opportunities and recommendations Prepare subsequent proposals to deliver based upon need / client request Analysis & Research Design and/or conduct various analyses (ie. stakeholder, survey,) specific to client needs. Keep abreast of industry trends within your current profession and industry expertise Provide research and support for initiation of RFP’s and other bid opportunities Facilitation Facilitate interviews with various levels of an organization aimed at creating business plans, gap analyses, RACIs, process maps, labour/work analyses and other process improvement techniques Facilitate workshops within client engagements as needed Monitor, direct and positively encourage the progress and contribution of all participants. Professional Development: Keep current with professional certifications, continuing to be recognized as an expert in continuous and process improvement as well as a ‘subject matter’ resource in other applicable areas of expertise Regularly share information on leading edge solutions, methodologies, tools, trends and innovations with the team Minimum Qualifications: University Degree or equivalent experience as a seasoned Professional. MBA or equivalent Master’s degree would be an asset. Lean Six Sigma Black Belt Certification (or Candidate) or equivalent Professional Certification considered an asset 5+ years of relevant work experience preferably in Retail, Procurement, Information Technology systems, Wholesale, Grocery, Supply Chain and/or Manufacturing Proven project management/leadership skills with experience leading large continuous improvement initiatives Knowledgeable in process improvement techniques (data analysis, process mapping, and object-oriented analysis and modelling techniques, project sizing and costing, and current state analysis/needs assessment, statistical process control charting, significance testing). Familiar with business assessment tools (e.g., feasibility studies, business cases, cost/benefit, benchmarking, etc.) Advanced knowledge/experience with Microsoft Professional Suite (Word, Excel, & PowerPoint), Microsoft Project. Advanced knowledge / experience in Microsoft Access is a plus. Ability to recognize and positively influence inter-relationships between functions, departments and lines of business and capable in effectively managing work ‘upward’ Aptitude for sound decision making/priority management when working under deadline, in stressful, complex and/or multi-tasking and multi-team environments Ability to manage a team to meet client deadlines Superior ability to prepare and deliver compelling presentations, proposals and reports that are accurate, error-free and relevant Must be permitted to travel and work in the United States, as required A Professional, polished and presentable image is a must Past experience developing new business and/or RFP proposals is considered beneficial Compensation/Benefits: At TPG we actively support a team environment where team players willingly contribute to a disciplined, yet passionate and fun environment that is engaging, supportive and energizing – allowing you to bring out your best! In addition, we offer: A Competitive Industry Salary and Incentive Bonus plan commensurate with experience Comprehensive Health Benefits A flexible and casual head office work environment (when appropriate) with access to an on-site gym and sauna.

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