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Customer Service Representative
Richmond Hill , ON
Posted almost 2 years ago
Full-time
1 Year
Transcript Required
Job Description:
The ALEA Group Inc is expanding again and we are looking for Full-time Call Center Representatives to perform the role of Lead Generation / Appointment Setting. This role will have a starting base rate of $16.00/hr to $18.00/hr + additional commissions. In addition, there is a performance based incentive plan with the ability to make up to $24.00/hr !. The type of candidates we are seeking will be self-starters, prepared to work in a fast-paced environment. You will also be someone who has a record of success in an outbound calling role, preferably Business to Business. Primary responsibilities will include identifying and qualifying prospective customers for our existing clients and setting up appointments on behalf of our clients - Lead Generation. Outbound calls to book appointments with potential prospects Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities to Sales Qualified Leads Communicate our solutions and their benefits from C-level to technical staff Achieve monthly quota of qualified appointments Requirements: Minimum 6 months outbound Call Center, inside sales or outside sales experience or lead generation Professional and articulate with excellent written and verbal communication skills Must be self motivated and willing to learn Demonstrate ability to meet and/or exceed performance and targets Strong attention to detail Positive attitude & team player Results-orientated Proficient in MS Office (Excel, Word) Experience with a Customer Relationship Management (CRM) database system is preferred Benefits: A competitive hourly rate, starting from $16.00/hr Generous performance based incentive plans/commissions Comprehensive group benefits (medical, dental, massage, vision, chiropractor etc) Business Hours: Monday through Friday 9:00 AM to 5:00 PM Paid training Free parking, convenient public transit access Opportunity for professional skills development and growth A corporate culture that promotes from within the organization Team building activities and events
The ALEA Group Inc is expanding again and we are looking for Full-time Call Center Representatives to perform the role of Lead Generation / Appointment Setting. This role will have a starting base rate of $16.00/hr to $18.00/hr + additional commissions. In addition, there is a performance based incentive plan with the ability to make up to $24.00/hr !. The type of candidates we are seeking will be self-starters, prepared to work in a fast-paced environment. You will also be someone who has a record of success in an outbound calling role, preferably Business to Business. Primary responsibilities will include identifying and qualifying prospective customers for our existing clients and setting up appointments on behalf of our clients - Lead Generation. Outbound calls to book appointments with potential prospects Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities to Sales Qualified Leads Communicate our solutions and their benefits from C-level to technical staff Achieve monthly quota of qualified appointments Requirements: Minimum 6 months outbound Call Center, inside sales or outside sales experience or lead generation Professional and articulate with excellent written and verbal communication skills Must be self motivated and willing to learn Demonstrate ability to meet and/or exceed performance and targets Strong attention to detail Positive attitude & team player Results-orientated Proficient in MS Office (Excel, Word) Experience with a Customer Relationship Management (CRM) database system is preferred Benefits: A competitive hourly rate, starting from $16.00/hr Generous performance based incentive plans/commissions Comprehensive group benefits (medical, dental, massage, vision, chiropractor etc) Business Hours: Monday through Friday 9:00 AM to 5:00 PM Paid training Free parking, convenient public transit access Opportunity for professional skills development and growth A corporate culture that promotes from within the organization Team building activities and events
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